FraudFighter
Fraud-prevention platform. Responsive web app, plugin, and design system.
Fraud-prevention platform. Responsive web app, plugin, and design system.
- 2020–2021
- Lead Designer
Problem
FraudFighter is a mature ID verification and fraud-prevention platform — live, shipped, and in daily use. The product had accumulated years of features and visual inconsistency, and the team brought me on as an external consultant to modernize the experience: improve existing UX, design new features, establish a refreshed visual language, and support sales-demo prototypes. Work spanned desktop, iOS, Android, and web, including role-based workflows and complex billing and account structures. PALIDIN, the mobile ID scanner, is the field-facing sub-product inside the same family.
Legacy desktop
Dense, dated, and inconsistent across surfaces. Functional, but no longer matched the sophistication of the underlying workflows.
Legacy mobile
The same modernization carried into PALIDIN — a clearer scanning experience that hands results back into the same record structure used on desktop.
Approach
The modernization rested on a single foundation — Ultraviolet — applied surface by surface, from core records to configurable verification flows to the touchpoints customers use in the field.
Ultraviolet design system
Tokens, components, and patterns shared across every surface. Built first so every later screen had stable ground to stand on.
Role-based records
A predictable list/detail pattern with role-aware actions and fields. Investigators, reviewers, and admins work from the same record but see what's relevant to them.
Flow builder
Admins compose verification steps, checks, and decisions visually — what used to be a configuration ticket became a self-serve workflow.
Rules into overview
Flows drive a workflow rules layer that determines escalations, flags, and follow-ups — and feeds directly into the overview screens where operators spend the day.
PALIDIN scanner
The mobile scanning sub-product. Focused viewfinder, clear capture guidance, results synced back to the same record structure as desktop.
Embedded plugin
A compact verification widget for partner products — same patterns, same trust signals, packaged to live inside a host UI.
Reporting
Analytics moved from dense tables to a focused reporting view — charts and summary metrics tuned to the operational questions the business actually asks.
One system, every form factor
Responsive behavior was defined inside Ultraviolet itself — so a record reads coherently whether it opens on a laptop, a tablet, or a phone in the field.
Native Windows for power users
A subset of operators run high-volume work on a native Windows client. The desktop app inherits Ultraviolet but respects platform conventions — keyboard-driven, dense, fast.
Outcome
Shipped and still being updated. The refreshed system landed end-to-end — web admin, embedded plugin, and the kiosk application used live at the point of sale — with customers adopting it and the business continuing to invest. The engagement rolled forward from modernization into the next round of features, new partnerships, and new domains.